Lost MFA

If you have your recovery codes, the MFA reset is quite simple.

Once you’re logged in, go to account settings and choose MFA. In order to reset it, you’ll need one of the recovery codes you haven’t used before.

Next, a new QR code will be generated and you’ll be able to scan it with Google Authenticator and get new MFA codes.

Note – once you reset MFA, transactions will be disabled for 24 hours for security reasons.

If you don’t have your recovery codes, please call us at +381692200230 or +381114431140 so that we could send new ones that you’ll be able to use in order to complete the MFA reset.