Verification via VIP exchange office & ECD Courier

After creating your account, the only remaining step before you start using it is to complete the personal verification. Confirmation of your identity is done in person, by checking a valid personal document (ID or passport), with the possibility of identification through a video call with our customer support. You will receive more information regarding video identification during the last step of user account verification on our site. Throughout the registration and verification process, we comply with the Law on Personal Data Protection and record only necessary data.

After completing the verification, a welcome bonus is available to you!

Why is verification necessary?

In line with the Law on the Prevention of Money Laundering and the Financing of Terrorism, which applies from June 29th, 2021, we are obliged to confirm the identity of all our users.

To be able to use all the services offered by the ECD crypto exchange, it is necessary for us to confirm basic personal information after you have registered your account, as is the case with other financial institutions that operate in accordance with regulations.

You can view all available locations for verification below, and for any additional questions or help, our customer support is here for you via live chat, email address [email protected] or via the following numbers +381 69 2200 230 and +381 11 4431 140.

Verification methods:

Exchange Offices

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Video ID

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You can take the necessary step of identity confirmation for the verification of your account at the nearest VIP or Dunav Union exchange. For now, this is available in the following cities – Belgrade, Belgrade (Lazarevac, Mladenovac), Jagodina, Kragujevac, Niš, Novi Pazar, Loznica

 

You can find all ECD account verification locations on the map below.

Verification of your user account is also available online, in the form of video identification. You can learn more about this process at this link.