Verification via VIP exchange office & ECD Courier

As a non-resident, there are a couple of steps that you need to take before you start buying and selling your cryptocurrencies with

After registering on the crypto exchange platform, you need to complete a personal verification process to use crypto exchange services due to digital property law in Serbia.

You can take the necessary step in verifying your account at the nearest VIP or Dunav Union exchange office.

All you need to have with you for verification is a Valid passport and a correctly filled out “White card” issued by the police administration or E-Tourist validation issued by the accommodation provider.

Please make sure that:

  • The passport number is entered in full
  • The applicant’s signature is on the Police certificate
  • There is the issuer’s stamp/signature on the E-Government certificate

After providing documents, your account will be verified within 24 hours (except on weekends).

[Download PDF] Foreign Citizen Verification – Quick Guide

At the moment this is available in the following cities – Belgrade, Belgrade (Lazarevac, Mladenovac), Jagodina, Kragujevac, Nis, Novi Pazar, Loznica, Smederevo, Velika Plana, Vrbas, Vrsac.

In case you are in one of the following cities, all you need to do is contact our ECD Courier for the time and place for personal identification.

ECD Courier available cities:

  • Novi Sad, Sombor, Subotica, Zrenjanin i Kikinda – Miloš Spasić +381 69 2207 230
  • Šabac, Sremska Mitrovica i Valjevo – Lazar Jugović +381 69 2342 359
  • Zaječar, Negotin, Bor, Knjaževac – Stefan Itić +381 69 661 008
  • Leskovac, Pirot, Prokuplje, Vranje – Milan Đermanović +381 69 8011 942
  • Kruševac – Danka Srejić +381 63 566 258
  • Čačak, Kraljevo, Gornji Milanovac, Užice i Požega –  Marjan Đorović +381 63 566 103
  • Kosovska Mitrovica, Zvecan, Leposavić –  Bojan Ordić +381 66 977 2072

What if I am in a city where there are no locations available for one of the steps in order to verify the account?

One of the goals is to constantly introduce additional locations or ways to make the verification process easier for you.

On the site, during the process of registration and verification of the account, we added the option: “ECD Caravan“. 

We will do our best to provide a way to resolve the verification process. Or we will just come to your city.
We will use the city/town information you have already provided in one of the registration steps. We will strive to announce the details of our arrival in time: the day, the period of the day, and the location where we will be waiting for you.

What does it look like?

One of our colleagues will confirm your identity in less than 60 seconds by checking your valid passport and that completes the process.

Do you have questions for us?

In addition to the verification itself, we will be happy to answer any questions you may have regarding the ECD crypto exchange or crypto industry in general.
Feel free to reach out to us at [email protected] email.

Locations of VIP and Dunav Union exchange offices, as well as our ECD Couriers that can complete the verification process, can be found on the map below.

For any additional questions or assistance, our customer support is here for you via live chat, email, or at +381 69 2200 230.