FAQ

ECD wallet

Mobile App

In september of 2023 we launched our app for Ios and Android devices. Here you can find instructions on how to use the app.

What are the costs/limits related to transactions through ECD wallet?

Bitcoin (BTC)
Buy BTC with RSD: 0,95%
Sell BTC for RSD: 0,95%

Amounts of BTC up to 100.000.000rsd are processed automatically.

The fee for withdrawing BTC from ECD Wallet to another crypto address is 2,5% + a fixed fee of 0.00006 BTC.
Minimum BTC withdrawal amount is 0,0002 BTC.
Maximum BTC withdrawal amount per transaction is 0,5 BTC.

Minimum BTC buy amount per transaction is for 600 RSD.
Maximum BTC buy amount per transaction – No limit

Minimum BTC sell amount per transaction is 0,000048 BTC.
Maximum BTC sell amount per transaction is 50 BTC.

Litecoin (LTC)
Buy LTC with RSD: 0,95%
Sell LTC for RSD: 0,95%

Amounts of LTC up to 100.000.000rsd are processed automatically.

The fee for withdrawing LTC from ECD Wallet to another crypto address is 2,5% + a fixed fee of 0,01 LTC.
Minimum LTC withdrawal amount is 0,3 LTC.
Maximum LTC withdrawal amount per transaction is 50 LTC.

Minimum LTC buy amount per transaction is for 600 RSD.
Maximum LTC buy amount per transaction – No limit

Minimum LTC sell amount per transaction is 0,03 LTC.
Maximum LTC sell amount per transaction is 10.000LTC.

Bitcoin Cash (BCH)
Buy BCH with RSD: 0,95%
Sell BCH for RSD: 0,95%

Amounts of BCH up to 100.000.000rsd are processed automatically.

The fee for withdrawing BCH from ECD Wallet to another crypto address is 2,5% + a fixed fee of 0,001 BCH.
Minimum BCH withdrawal amount is 0,1 BCH.
Maximum BCH withdrawal amount per transaction is 10 BCH.

Minimum BCH buy amount per transaction is for 1.000 RSD.
Maximum BCH buy amount per transaction – No limit

Minimum BCH sell amount per transaction is 0,017 BCH.
Maximum BCH sell amount per transaction is 10.000 BCH.

Ethereum (ETH)
Buy ETH with RSD: 0,95%
Sell ETH for RSD: 0,95%

Amounts of ETH up to 100.000.000rsd are processed automatically.

The fee for withdrawing ETH from ECD Wallet to another crypto address is 2,5% + a fixed fee of 0,002 ETH.
Minimum ETH withdrawal amount is 0,01 ETH.
Maximum ETH withdrawal amount per transaction is 5 ETH.

Minimum ETH buy amount per transaction is for 600 RSD.
Maximum ETH buy amount per transaction – No limit

Minimum ETH sell amount per transaction is 0,001 ETH.
Maximum ETH sell amount per transaction is 1.000 ETH.

Tether (USDT)
Buy USDT with RSD: 0,95%
Sell USDT for RSD: 0,95%

Amounts of USDT up to 100.000.000rsd are processed automatically.

The fee for withdrawing USDT from ECD Wallet to another crypto address is 2,5% + a fixed fee of 8 USDT (ERC20).
The fee for withdrawing USDT from ECD Wallet to another crypto address is 2,5% + a fixed fee of 8 USDT (TRC20).
The fee for withdrawing USDT from ECD Wallet to another crypto address is 2,5% + a fixed fee of 1 USDT (BEP20).
Minimum USDT withdrawal amount is 15 USDT.
Maximum USDT withdrawal amount per transaction is 5.000 USDT.

Minimum USDT buy amount per transaction is for 600 RSD.
Maximum USDT buy amount per transaction – No limit

Minimum USDT sell amount per transaction is 3 USDT.
Maximum USDT sell amount per transaction is 1.000.000 USDT.

Cardano (ADA)
Buy ADA with RSD: 0,95%
Sell ADA for RSD: 0,95%

Amounts of ADA up to 100.000.000 rsd are processed automatically.

The fee for withdrawing ADA from ECD Wallet to another crypto address is 2,5% + a fixed fee of 1 ADA.
Minimum ADA withdrawal amount is 100 ADA.
Maximum ADA withdrawal amount per transaction is 10.000 ADA.

Minimum ADA buy amount per transaction is for 600 RSD.
Maximum ADA buy amount per transaction – No limit

Minimum ADA sell amount per transaction is 20 ADA.
Maximum ADA sell amount per transaction is 100.000 ADA.

Solana (SOL)
Buy SOL with RSD: 0,95%
Sell SOL for RSD: 0,95%

Amounts of SOL up to 100.000.000 rsd are processed automatically.

The fee for withdrawing SOL from ECD Wallet to another crypto address is 2,5% + a fixed fee of 0,01 SOL.
Minimum SOL withdrawal amount is 0,2 SOL.
Maximum SOL withdrawal amount per transaction is 50 SOL.

Minimum SOL buy amount per transaction is for 600 RSD.
Maximum SOL buy amount per transaction – No limit

Minimum SOL sell amount per transaction is 0,023 SOL.
Maximum SOL sell amount per transaction is 60 SOL.

Polygon (POL)
Buy POL with RSD: 0,95%
Sell POL for RSD: 0,95%

Amounts of POL up to 100.000.000 rsd are processed automatically.

The fee for withdrawing POL from ECD Wallet to another crypto address is 2,5% + a fixed fee of 0,1 POL.
Minimum POL withdrawal amount is 200 POL.
Maximum POL withdrawal amount per transaction is 5.000 POL.

Minimum POL buy amount per transaction is for 600 RSD.
Maximum POL buy amount per transaction – No limit

Minimum POL sell amount per transaction is 40 POL.
Maximum POL sell amount per transaction is 3.700 POL.

Avalanche (AVAX)

Buy AVAX with RSD: 0,95%
Sell AVAX for RSD: 0,95%

Amounts of AVAX up to 100.000.000 rsd are processed automatically.

The fee for withdrawing AVAX from ECD Wallet to another crypto address is 2,5% + a fixed fee of 0,02 AVAX.
Minimum AVAX withdrawal amount is 2 AVAX.
Maximum AVAX withdrawal amount per transaction is 20 AVAX.

Minimum AVAX buy amount per transaction is for 600 RSD.
Maximum AVAX buy amount per transaction – No limit

Minimum AVAX sell amount per transaction is 0,5 AVAX.
Maximum AVAX sell amount per transaction is 70 AVAX.

Polkadot (DOT)

Buy DOT with RSD: 0,95%
Sell DOT for RSD: 0,95%

Amounts of DOT up to 300.000 rsd are processed automatically.

The fee for withdrawing DOT from ECD Wallet to another crypto address is 2,5% + a fixed fee of 0,1 DOT.
Minimum DOT withdrawal amount is 15 DOT.
Maximum DOT withdrawal amount per transaction is 100 DOT.

Minimum DOT buy amount per transaction is for 600 RSD.
Maximum DOT buy amount per transaction – No limit

Minimum DOT sell amount per transaction is 3 DOT.
Maximum DOT sell amount per transaction is 360 DOT.

Tron (TRX)
Buy TRX with RSD: 0,95%
Sell TRX for RSD: 0,95%

Amounts of TRX up to 100.000.000 RSD are processed automatically.

The fee for withdrawing TRX from ECD Wallet to another crypto address is 2,5% + a fixed fee of 1 TRX.
Minimum TRX withdrawal amount is 10 TRX.
Maximum TRX withdrawal amount per transaction is 10.000 TRX.

Minimum TRX buy amount per transaction is for 600 RSD.
Maximum TRX buy amount per transaction – No limit

Minimum TRX sell amount per transaction is 25 TRX .
Maximum TRX sell amount per transaction is 100.000 TRX .

USDC (USDC)
Buy USDC with RSD: 0,95%
Sell USDC for RSD: 0,95%

Amounts of USDC up to 100.000.000rsd rsd are processed automatically.

The fee for withdrawing USDC from ECD Wallet to another crypto address is 2,5% + a fixed fee of 8 USDC.
Minimum USDC withdrawal amount is 15 USDC.
Maximum USDC withdrawal amount per transaction is 3.000 USDC.

Minimum USDC buy amount per transaction is for 600 RSD.
Maximum USDC buy amount per transaction – No limit

Minimum USDC sell amount per transaction is 3 USDC.
Maximum USDC sell amount per transaction is 1.000.000 USDC.

BNB (BNB)
Buy BNB with RSD: 0,95%
Sell BNB for RSD: 0,95%

Amounts of BNB up to 100.000.000 RSD are processed automatically.

The fee for withdrawing BNB from ECD Wallet to another crypto address is 2,5% + a fixed fee of 0,0008 BNB.
Minimum BNB withdrawal amount is 0,005 BNB.
Maximum BNB withdrawal amount per transaction is 20 BNB.

Minimum BNB buy amount per transaction is for 600 RSD.
Maximum BNB buy amount per transaction – No limit

Minimum BNB sell amount per transaction is 0,01 BNB.
Maximum BNB sell amount per transaction is 1.000 BNB.

Dogecoin (DOGE)
Buy DOGE with RSD: 0,95%
Sell DOGE for RSD: 0,95%

Amounts of DOGE up to 100.000.000 RSD are processed automatically.

The fee for withdrawing DOGE from ECD Wallet to another crypto address is 2,5% + a fixed fee of 2 DOGE.
Minimum DOGE withdrawal amount is 150 DOGE.
Maximum DOGE withdrawal amount per transaction is 15.000 DOGE.

Minimum DOGE buy amount per transaction is for 600 RSD.
Maximum DOGE buy amount per transaction – No limit

Minimum DOGE sell amount per transaction is 20 DOGE.
Maximum DOGE sell amount per transaction is 15.000 DOGE.

XRP (XRP)
Buy XRP with RSD: 0,95%
Sell XRP for RSD: 0,95%

Amounts of XRP up to 100.000.000 RSD are processed automatically.

The fee for withdrawing XRP from ECD Wallet to another crypto address is 2,5% + a fixed fee of 0,00002 XRP.
Minimum XRP withdrawal amount is 10 XRP.
Maximum XRP withdrawal amount per transaction is 10.000 XRP.

Minimum XRP buy amount per transaction is for 600 RSD.
Maximum XRP buy amount per transaction – No limit

Minimum XRP sell amount per transaction is 3 XRP.
Maximum XRP sell amount per transaction is 100.000 XRP.

Gram (GRAM)
Buy GRAM with RSD: 0,95%
Sell GRAM for RSD: 0,95%

Amounts of GRAM up to 100.000.000 RSD are processed automatically.

The fee for withdrawing GRAM from ECD Wallet to another crypto address is 2,5% + a fixed fee of 0,01 GRAM .
Minimum GRAM withdrawal amount is 10 GRAM .
Maximum GRAM withdrawal amount per transaction is 10.000 GRAM .

Minimum GRAM buy amount per transaction is for 600 RSD.
Maximum GRAM buy amount per transaction – No limit

Minimum GRAM sell amount per transaction is 3 GRAM .
Maximum GRAM sell amount per transaction is 100.000 GRAM.

Sui (SUI)
Buy SUI with RSD: 0,95%
Sell SUI for RSD: 0,95%

Amounts of SUI up to 100.000.000 RSD are processed automatically.

The fee for withdrawing SUI from ECD Wallet to another crypto address is 2,5% + a fixed fee of 0,003 SUI.
Minimum SUI withdrawal amount is 10 SUI.
Maximum SUI withdrawal amount per transaction is 10.000 SUI.

Minimum SUI buy amount per transaction is for 600 RSD.
Maximum SUI buy amount per transaction – No limit

Minimum SUI sell amount per transaction is 3 SUI.
Maximum SUI sell amount per transaction is 100.000 SUI.

Tether Gold (XAUt)

Buy XAUt with RSD: 0,95%
Sell XAUt for RSD: 0,95%

Amounts of XAUt up to 100.000.000 RSD are processed automatically.

The fee for withdrawing XAUt from ECD Wallet to another crypto address is 2,5% + a fixed fee of 0,001 XAUt.

Minimum XAUt withdrawal amount is 0,006 XAUt.
Maximum XAUt withdrawal amount per transaction is 2 XAUt.

Minimum XAUt buy amount per transaction is for 600 RSD.
Maximum XAUt buy amount per transaction – No limit.

Minimum XAUt sell amount per transaction is 0,0011 XAUt.
Maximum XAUt sell amount per transaction is 25 XAUt.

xStocks

Apple (AAPLx)

Buy AAPLx with RSD: 0,95%
Sell AAPLx for RSD: 0,95%

Amounts of AAPLx up to 100.000.000 RSD are processed automatically.

The fee for withdrawing AAPLx from ECD Wallet to another crypto address is 2,5% + 0,01 AAPLx.

Minimum AAPLx withdrawal amount is 0,1 AAPLx.
Maximum AAPLx withdrawal amount per transaction is 10 AAPLx.

Minimum AAPLx buy amount per transaction is for 600 RSD.
Maximum AAPLx buy amount per transaction – No limit.

Minimum AAPLx sell amount per transaction is 0,03 AAPLx.
Maximum AAPLx sell amount per transaction is 10 AAPLx.

Nvidia (NVDAx)

Buy NVDAx with RSD: 0,95%
Sell NVDAx for RSD: 0,95%

Amounts of NVDAx up to 100.000.000 RSD are processed automatically.

The fee for withdrawing NVDAx from ECD Wallet to another crypto address is 2,5% + 0,01 NVDAx.

Minimum NVDAx withdrawal amount is 0,15 NVDAx.
Maximum NVDAx withdrawal amount per transaction is 10 NVDAx.

Minimum NVDAx buy amount per transaction is for 600 RSD.
Maximum NVDAx buy amount per transaction – No limit.

Minimum NVDAx sell amount per transaction is 0,04 NVDAx.
Maximum NVDAx sell amount per transaction is 10 NVDAx.

Tesla (TSLAx)

Buy TSLAx with RSD: 0,95%
Sell TSLAx for RSD: 0,95%

Amounts of TSLAx up to 100.000.000 RSD are processed automatically.

The fee for withdrawing TSLAx from ECD Wallet to another crypto address is 2,5% + 0,005 TSLAx.

Minimum TSLAx withdrawal amount is 0,06 TSLAx.
Maximum TSLAx withdrawal amount per transaction is 10 TSLAx.

Minimum TSLAx buy amount per transaction is for 600 RSD.
Maximum TSLAx buy amount per transaction – No limit.

Minimum TSLAx sell amount per transaction is 0,015 TSLAx.
Maximum TSLAx sell amount per transaction is 10 TSLAx.

Amazon (AMZNx)

Buy AMZNx with RSD: 0,95%
Sell AMZNx for RSD: 0,95%

Amounts of AMZNx up to 100.000.000 RSD are processed automatically.

The fee for withdrawing AMZNx from ECD Wallet to another crypto address is 2,5% + 0,01 AMZNx.

Minimum AMZNx withdrawal amount is 0,13 AMZNx.
Maximum AMZNx withdrawal amount per transaction is 10 AMZNx.

Minimum AMZNx buy amount per transaction is for 600 RSD.
Maximum AMZNx buy amount per transaction – No limit.

Minimum AMZNx sell amount per transaction is 0,04 AMZNx.
Maximum AMZNx sell amount per transaction is 10 AMZNx.

Google (GOOGLx)

Buy GOOGLx with RSD: 0,95%
Sell GOOGLx for RSD: 0,95%

Amounts of GOOGLx up to 100.000.000 RSD are processed automatically.

The fee for withdrawing GOOGLx from ECD Wallet to another crypto address is 2,5% + 0,01 GOOGLx.

Minimum GOOGLx withdrawal amount is 0,1 GOOGLx.
Maximum GOOGLx withdrawal amount per transaction is 10 GOOGLx.

Minimum GOOGLx buy amount per transaction is for 600 RSD.
Maximum GOOGLx buy amount per transaction – No limit.

Minimum GOOGLx sell amount per transaction is 0,03 GOOGLx.
Maximum GOOGLx sell amount per transaction is 10 GOOGLx.

SpaceX (SPCXx)

Buy SPCXx with RSD: 0,95%
Sell SPCXx for RSD: 0,95%

Amounts of SPCXx up to 100.000.000 RSD are processed automatically.

The fee for withdrawing SPCXx from ECD Wallet to another crypto address is 2,5% + 0,01 SPCXx.

Minimum SPCXx withdrawal amount is 0,15 SPCXx.
Maximum SPCXx withdrawal amount per transaction is 10 SPCXx.

Minimum SPCXx buy amount per transaction is for 600 RSD.
Maximum SPCXx buy amount per transaction – No limit.

Minimum SPCXx sell amount per transaction is 0,04 SPCXx.
Maximum SPCXx sell amount per transaction is 20 SPCXx.

Swap of one cryptocurrency for another: 0,85%

Serbian Dinar (RSD)
Depositing RSD from a current account into ECD Wallet is free of charge.
Withdrawal of RSD from ECD Wallet to a bank account: 2,5%
Minimum withdrawal amount: 1.500 RSD
Maximum withdrawal amount per transaction: 300.000 RSD

There are no fees for depositing cryptocurrencies or RSD.

How long does it take to process transactions in ECD Wallet?

Depositing RSD (dinars) from a current account to ECD wallet depends on the Clearing payment system of The Republic of Serbia.

The deposit of cryptocurrencies on the ECD wallet depends on the balance of the blockchain network and the “network fee” set.

Sending cryptocurrencies within the ECD wallet is processed in seconds (sending to another crypto address that is tied to someone elses ECD wallet).

Withdrawal of RSD to current account a few minutes for amounts below 300,000 RSD. For amounts over 300,000 RSD it depends on the Clearing payment system of The Republic of Serbia.

Withdrawal of cryptocurrencies from ECD wallet to another crypto address, within the limit for automatic withdrawal, depends on the situation on the blockchain network and the “network fee”.

Forgotten ECD wallet password. How do I get a new one?

If you have forgotten your wallet password you can easily reset following the steps below.

Log into your ECD account
In the upper right corner, in the drop down menu, select Account setup.
On the following page, scroll down and select ECD wallet password. By clicking on the pencil, you will have the option to change your wallet password.

What is meant by MFA?

Multi-factor Authentication (MFA) is an authentication method that requires the user to provide two or more verification factors to gain access to a resource such as an application, online account, or a VPN.

What is a wallet password/passphrase?

A passphrase is a sequence of characters that you create when first generating your ECD wallet. For security reasons, every time you are sending RSD or any crypto from your ECD wallet you will be asked to enter your password.

Please bear in mind that this does not have to be the same password you use for accessing your ECD account.

Where can I see all my transactions?

Make sure you are logged into your account. Once you click on Crypto Wallet, in the upper right corner you will find your name and an arrow. Click on the arrow and select Transactions. Here you can find a list of all your transactions made and also track curretly in progress transactions.

What type of transactions can I make on my ECD wallet?

It is possible to deposit RSD (dinar), BTC (bitcoin), LTC (litecoin), BCH (bitcoin cash), ETH (ethereum), USDT (tether), Cardano (ADA), Solana (SOL), Tron (TRX) and USDC.

It is possible to exchange RSD for any of the crypto above.

It is possible to exchange crypto for RSD.

It is possible to withdraw RSD to your bank account or to withdraw crypto to a crypto address.

What can I store on my ECD wallet?

RSD (dinar), BTC (bitcoin), LTC (litecoin), BCH (bitcoin cash), ETH (ethereum), USDT (tether), Cardano (ADA), Solana (SOL), Tron (TRX), USDC.

Stay tuned as we will be introducing new cryptocurrencies to our wallet.

Am I charged for opening up an ECD wallet?

The ECD wallet is completely free of charge for all our registered and verified users. Please bear in mind that legal entities cannot have an ECD wallet.

How is my crypto stored on the ECD wallet?

ECD uses Fireblocks infrastructure to safely store crtypo on our platform.

What is ECD wallet?

ECD wallet is a service that allows you to store your crypto in a simple and safe way through our ECD platform.

Lost MFA

If you have your recovery codes, the MFA reset is quite simple.

Once you’re logged in, go to account settings and choose MFA. In order to reset it, you’ll need one of the recovery codes you haven’t used before.

Next, a new QR code will be generated and you’ll be able to scan it with Google Authenticator and get new MFA codes.

Note – once you reset MFA, transactions will be disabled for 24 hours for security reasons.

If you don’t have your recovery codes, please call us at +381692200230 or +381114431140 so that we could send new ones that you’ll be able to use in order to complete the MFA reset.

Registration and verification (KYC)

I registered my account, but can’t log in.

During the registration process, you will receive an activation code to your email address that needs to be clicked on for the account to become active. After this, you will be able to access your account.

How can I change my password?

You can change your password after you log in by clicking on the “Account settings” in the dropdown menu located under your name in the upper right corner of the page.

Can I change the e-mail address that is associated with my ECD account?

To change your e-mail address, you have to contact our customer support team because there’s no option to do that by yourself on your account. Keep in mind that you can create a new account, but the transaction record that you had on your old account will not be transferred to the new one.

How can I verify my account?

Verification consists of two steps.
It is necessary to log in to your account and click on the “Verification” option that can be found in the dropdown menu located under your name in the upper right corner of the page.
*The first step is to verify your phone number.
*The second step is personal verification.
You can complete the personal verification process in one of the VIP exchange offices or another partner exchange office. It is necessary to bring a valid personal document with you.

How long does it take to verify my account?

Phone number verifications can be completed in a matter of minutes.
Personal verification can be completed in one day.
See available locations for personal verification or contact our customer support.

Do I have to verify my account (complete KYC)?

In order to be able to use all ECD services within the general terms of use (limits, number of transactions, referral program, transition to higher zones, ECD Wallet) it is necessary to complete the registration and verification process, due to the law that came into force 04/01/2018. Verification includes phone number verification as well as personal verification.

How can I be sure that you will not use my personal information maliciously?

Since we are a registered legal entity in the Republic of Serbia, we are obliged to comply with all laws and regulations that affect our business as well as the laws that protect our clients. In this regard, your information is used solely following the details set out in our Privacy Policy.

Do I have to verify my account to use the crypto ATMs?

Yes, if you want to use our crypto ATMs, you need to perform a personal verification.

Creating and confirming requests

How to create a transaction request?

Requests are created through the site, via the ‘Exchange’ option. First, you choose the cryptocurrency and then the appropriate type of service (buying or selling).

I made a mistake while creating a request, what can I do?

If you made a mistake while creating a request, you can easily cancel it and create a new one. Please do not cancel the request if you have already made payment or sent the cryptocurrency you wish to sell.

How to cancel a request?

After logging in, in the upper right corner in the drop down menu, under your name, select the option Transactions
In the list of all the transactions, select the active transaction that you wish to cancel. The transaction will have an (x) next to it.
Click the x
Confirm the cancellation

Is there any deadline by which I have to make the payment after creating the request?

If the payment is not detected, the request will be deleted after 3 days.

Can I create more than one request at the same time?

It is possible to create a maximum of 2 active purchase requests and 1 sale request for a particular cryptocurrency at a time.

What is the ‘Name address /Name Banking Account’ field for?

This field is used to give a name to each crypto address or banking account so you can sort them out and make it easier for you to choose the one you want to make a payment with.

How can I check the status of my request?

You can check the status of your request on the site itself, after logging in, select “Transactions” in the drop-down menu below your name and look for the information you want in the ‘Status’ column.

Transaction statuses explained.

You can see the following terms in the Status column:
Received – You have successfully created the request but have not yet registered the payment.
Pending – We have recorded your payment.
Realized – your request has been realized and you can expect funds in your account soon.
Canceled – The request has been canceled.

At what rate do you exchange USD for RSD?

It is calculated according to the middle exchange rate provided by the NBS (National Bank of Serbia) on the day the request is confirmed.

I didn’t write down the information from the payment slip, where can I find the required information again?

You can find an example of the payment slip after logging into the website and selecting the option “Transactions”. In the list of transactions, you will find the active transaction and by clicking on ‘look at the payment slip’, you will receive instructions for the payment details.

Purchase - Guaranteed price, 24/7 cryptocurrency sending

What are the conditions that a user needs to meet to get a 24/7 guaranteed price?

The amount you paid must match the amount you indicated when creating the claim.
Use the reference number indicated in the payment instructions provided.
Our bank sends us information on the inflow of funds based on your request within a time frame of 20 minutes from the moment of the request submission. The ECD account linked
to IPS is:
200-3418760101033-65
so you should send funds to that account.

How to send money within 20 minutes so that the ECD system records the inflow of funds?

Each payment institution must leave at least one of several options for users to use IPS. The money can be sent via electronic, mobile banking or by submitting payment orders at the payment service providers’ counters, to make payment upon the request. A specific system takes seconds to send money transactions, and transaction flow is enabled 24/7.

When does the 20 minute period start to flow?

Period of 20 minutes begins to flow, the moment you press the “Submit Request” button after the request is filled.

When can you see the guaranteed price?

After filling in all the fields during the request creation process, you have selected “Submit Request”, which starts to count down to a period of 20 minutes. You receive a mail through which you need to confirm your crypto address by clicking on the link in the mail. The system then takes you to a page where the relevant user and transaction information is displayed. On this page, you need to confirm the data and “Terms of use”. There are also payment instructions, and you also receive them by mail. The payment instructions show the guaranteed price.

When does the guaranteed price expire?

If we do not receive information from our bank about the inflow of funds based on your request within 20 minutes from the moment of submission of the request, the price is not guaranteed anymore.
The request will not be canceled, it will be completed at whatever the current market price is at the moment we receive the payment.

When are the purchased cryptocurrencies sent in case the process was completed?

All cryptocurrencies are sent a few moments after we receive information from our bank about the inflow of funds, regardless of the day of the week or the period during the day. It is necessary that the transaction in value does not exceed 300,000 RSD (BTC, LTC, BCH, ETH, USDT, USDC) to automatically send cryptocurrencies. Such a service is available 24/7.

When it comes to Tether (USDT), ECD currently supports transactions via following protocols ERC20, TRC20 and BEP20.

What is the value limit for using the benefits guaranteed price and automatic cryptocurrency sending?

The limit is 300.000 RSD (BTC, LTC ,BCH, ETH, USDT, USDC) per transaction.

What happens if a purchase request is made for more than 300.000 RSD?

If you make the payment within 20 minutes, the price will be guaranteed, but the cryptocurrency will not be sent automatically immediately. Sending will be made within the same business day if payment is
recorded by 5:00 pm on the business day. If recorded after this time or on weekends, the sending will be made on the first following business day.

What happens if payment of less than 300.000 RSD is made within 20 minutes and the ECD system does not record it, or payment of up to 300.000 RSD is made after 20 minutes?

If we have not received information from our bank that you made the payment within 20 minutes, the guaranteed price will not apply, but a new one will be formed and will depend on the current price when the ECD system registers the payment, ie. when information from the bank arrives. Cryptocurrencies will be sent automatically as soon as we receive information about the cash inflow from the bank, 24/7.

What happens if payment of more than 300.000 RSD is made within 20 minutes and the ECD system does not record it, or payment over 300.000 RSD is made after 20 minutes have elapsed?

If we have not received information from our bank that you made the payment within 20 minutes, the guaranteed price will not apply, but a new one will be formed and will depend on the current price when the ECD system registers the payment, ie. when information from the bank arrives. The cryptocurrency will be sent within the same business day if the payment is recorded by 5:00 pm on the business day. If recorded after this time or on weekends, the shipment will be made on the first following business day.

What happens if the payment is not made according to the instructions, reference number is wrong or RSD amount is not accurately entered/sent?

All transactions of this type go into a manual processing system. We will not be able to guarantee the price. We handle those requests during the regular business hours of the ECD
Transaction Processing Team (Mon-Fri 09:00-17:00).

What happens with transaction over 300.000 RSD, out of regular working hours, during weekends and holidays?

If you create request greater than 300.000 rsd out of regular working hours, or during weekends and holidays, request will not be completed due to limits defined by NBS regarding Instant payment system.

Our recommendation for you is to check your bank’s terms and conditions and limits regarding Instant payment System application.

To which address can you send me the cryptocurrency I want to buy?

You can leave any crypto address, whether it is on one of the crypto exchanges, mobile, desktop or hardware wallet. Please note that you do not leave an address that does not match the cryptocurrency you are buying.

I mistyped my crypto address, what should I do?

If you entered an incorrect crypto address in your request, but haven’t made payment yet, you can cancel this transaction in your transactions list. On the other hand, if the payment has been processed and the transaction is completed, we are unable to change the crypto address to which the coins have been sent.

Is it possible to make payments in USD, EUR..?

Payment can be made exclusively in RSD, the only official currency used in the territory of the Republic of Serbia.

Which wallet should I install?

Some of the most popular wallets are Jaxx, Coinomi mobile wallets, and Exodus, Electrum desktop wallets, but it is your personal choice which wallet you want to install. We cannot guarantee safety for products of another service.

Can I buy cryptocurrencies as a legal entity?

Yes, legal entities can buy cryptocurrencies, but it is necessary to do the following steps first:
1. The account must be created and personally verified by the legal representative.
2. Submit the statement of registration
3. This can be sent by e-mail to [email protected]. If you are in the VAT system, please consult your accountant before purchasing cryptocurrencies. For all additional questions and help you can contact our customer service: +381 69 2200 230.

Sales - 24/7 Payment Guaranteed Price

What is the limit per transaction to use the 24/7 automatic payment benefits?

The limit is 300.000 RSD per transaction.

When is the money sent if the process is completed?

The payment of RSD to your account follows after we receive the first online confirmation regarding your transaction, regardless of ECD business hours (24/7).

What are the conditions that a customer needs to meet to get a guaranteed price?

It is sufficient for us to be informed within 20 minutes from the moment of submission of the request that the exact amount of coins from the request is visible online.

When does the 20min period start to flow?

Period of 20 minutes begins to flow, the moment you press the “Submit Request” button after it is filled.

When can you see the guaranteed price?

After submitting the request, you will receive a mail with a link confirming the accuracy of the dinar account. The system will take you to a page where transaction details are displayed. On this page, you need to confirm the data and “Terms of use”. This includes payment instructions and a guaranteed price. You also get all these details in the mail.

What happens if I send a smaller or larger amount than the one I wrote when creating the request?

If the deviation is not more than 2% then everything will go automatically. In case the amount differs by more than 2%, the request is given the status ‘Manual processing’, which means that it is necessary to manually modify your request in relation to the received quantity of coin.

What happens if coins are not visible online within 20 minutes?

If we don’t receive confirmation from the network that the coins are online after 20 minutes, a guaranteed price will not apply.

The new price will be determined according to the current market price at crypto exchange at the moment when coins become visible online.

The RSD payout to your account follows after your transaction has the first confirmation on the blockchain, regardless of ECD business hours (24/7).

Do you make payments in USD or EUR?

Payments are made exclusively in dinars and therefore it is not possible to make payments in any other currency.

Where can I send you cryptocurrency from?

You can send it from anywhere you want, whether it’s a market account or a wallet account.

Is tax paid and how much?

If you have earned bitcoins as a result of any work you have been doing, then you are required to pay taxes upon receiving the bitcoins. If you acquire bitcoin by mining or buying it, you are obligated to pay taxes at the time of the sale. We would advise you to contact the Tax Administration for more information.

Why do zeros fill in automatically when I write my account number and do I have to worry?

If your account contains less than 18 digits, the field reserved for entering the account number will only add zeros. It does not change the correctness of your account so there is no reason to be concerned.

Can I sell cryptocurrencies as a legal entity?

Yes, legal entities can sell cryptocurrencies, but it is necessary to do the following steps first:
1. The account must be created and personally verified by the legal representative.
2. Submit the statement of registration
3. This can be sent by e-mail to [email protected]. If you are in the VAT system, please consult your accountant before purchasing cryptocurrencies. For all additional questions and help you can contact our customer service: +381 69 2200 230.

ECD user zones

What generated turnover do I need to earn over 90 days to receive a lower commission?

Depending on your 90-day generated turnover, commissions may be:

4,7%, Casual zone, up to 100.000 RSD generated turnover.

4,4%, Active Zone, 100.000 to 250.000 RSD generated turnover.

3,7%, Trust zone, over 250.000 RSD generated turnover.

What does 90-day generated turnover mean?

Your generated turnover is dynamically monitored over the last 90 days and that turnover from the last 90 days defines the zone in which you are located.

How can I check my generated turnover in the last 90 days?

When logging into the ECD site via your data (username, password), by clicking on the Transactions option in the drop-down menu below your name in the upper right corner you can see the status of your generated turnover in the last 90 days.

What goes into the final 90-day turnover calculation that defines the zone I’m in?

Turnover generated through buying cryptocurrencies on ECD.rs or selling cryptocurrencies, is collected into a final calculation that defines the zone in which you are located.

Do the transactions made through the crypto ATM enter the final 90-day turnover calculation that defines the zone in which I am located?

Turnover generated through crypto ATM does not enter into the final calculation of the complete turnover that defines the zone in which you are located.

I have just completed the order, what zone am I in and what is the transaction fee?

You are in the Casual zone, the commission you will be charged in case of cryptocurrency sale or purchase using the payment order option is 4,7%.

I would like to make a larger transaction, will I immediately enter the Trust Zone?

You make the transaction under the terms and conditions and fees associated with your current zone. The size of the transaction you want to make does not affect the commission you will receive when completing that transaction. Affects the area you will be in after the transaction.

Referral Link

What is a referral link?

A referral link is a unique URL that is associated with your account.

What is a referral link for?

When you share your referral link with your friends and they register on our site through that link, you receive 0,2% of the total amount of all generated turnover they make through our site as registered and logged in users.

Also, we reward each new user who comes through the referral link with 500 rsd on their wallet, as well as the user who was the refer-er. If you do not have a wallet activated at this time, the system waits for you to generate a wallet and then transfers the 500 rsd. If you have any questions please dont hesitate to contact customer support.

Where can I find my referral link and the amount of my referral bonus?

When logging in to your profile, on our web site, in the upper right corner is your name. After clicking on your name, in the drop-down menu, there is a “referral link” option where you can find both a referral link and an unpaid referral bonus amount.

Please bear in mind that all referal bonuses are credited on your ECD wallet. If you need help activating your wallet, please contact customer support.

From whom can I get my referral bonus?

Your referral bonus increases for each completed transaction by all the users registered directly using your referral link.

Humanitarian work

ECD humanitarian action

ECD has begun it’s humanitarian action on 1.11.2020, which functions in the following way – ECD takes 5 RSD from each transaction (buy or sell) from our own fee, and dedicates those funds for a donation to a chosen humanitarian organization. This means that fees for our users stay the same, as we donate from our own fees (revenue).

We will be switching the humanitarian organization to which we are donating after a certain period of time – a month or a couple of months. After each period, we will be donating all the money to a chosen charity, after which we will immediatelly start collecting donations for the next one.

We are also planning to involve ECD community and our users in the process of choosing the charities we donate to – through polls on social media, suggestions in the comments and in other ways.

We believe it is time for us to start giving back in more meaningfull ways to the community around us, especially in these incertain times.